Returns and Exchanges


- All purchases from can be returned within 30 days of delivery. 

- To be eligible for a return, your item must meet the following criteria:

  • Items has all its original tag attached
  • Items must be in its original condition and must not be used, worn altered or washed
  • Package is postmarked for return within 14 days of delivery
  • A Return Merchandise Authorization (RMA) number should be written on the outside of the package

 Return Process

- Please ensure that your return is within the policy period and meets ALL return criteria

- Using the Contact Us form on or send us an email at, requesting a Return Merchandise Authorization Number, adding RMA# in the Subject line.

You will need to let us know which item(s) you are returning and also provide a reason for the return of the item(s) in order to receive an RMA number. Packages will NOT be accepted without an RMA number.

- Mail the package to the address below. **Please note: Customers are responsible for the shipping costs of their return items, as we do not provide return labels.

6030 Bathurst Street, Suite 1114
North York, Ontario M2R 1Z9
- Expect the return process to take 5-7 business days after it has been delivered to our facility. We encourage the use of a traceable shipping method for your return. We also recommend shipping with insurance and keeping your shipping receipt until your return is processed. DIARA is NOT responsible for packages lost or damaged in transit.
- Once your return is received, we will send you an email to notify you that we have received your returned item. We inspect all returned items and reserve the right to deny a return based on the condition. After inspection of the item, we will notify you of the approval or rejection of your refund.

- After the return is accepted, you will receive notifications updating the status of the return.

Accessories are all FINAL SALE.


If you need to exchange an item for the same item, send us an email at stating all details, including the reason for the exchange.